Etiquette & Policies

 Scheduling

Services are scheduled by appointment only.  To accommodate busy lifestyle we do often have same day appointments available.  However, to ensure that we are able to accommodate your preferred appointment times, we ask that you schedule with as much advance notice as possible.  All appointments are reserved with a credit card at the time of scheduling.

Age Requirement

We accept appointments for children under the age of 18 if they are accompanied by a parent or legal guardian during the service and have a signed consent form.

Cancellation Policy

Upon scheduling you will be required to reserve your appointment with a credit card number.  If you are unable to keep your appointment or have to make any changes, please notify us a minimum of 24 hours in advance.  A fee of 50% of services scheduled will be applied to your credit card and non-refundable. Non-cancellations or No-Shows will be charged the full amount of services scheduled and will be applied to your credit card and non-refundable. No exceptions.  This cancellation policy allows us time to inform our waiting list guests of availability, as well as to keep our therapists and technicians schedules full.  In the event that a scheduled service provider is unable to to work, Touch Companies will do everything possible to reschedule the appointment in a timely manner.  Thank you for your cooperation and consideration regarding this matter.

Sick Policy

In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, fever, flu, etc) or have the onset of symptoms of an illness that you reschedule your appointment.  If you arrive for your appointment with symptoms of an illness, you will be asked to reschedule your appointment.  This is for your well being as well as the health of our staff and clients.

Payment

Payment methods include; Cash, Visa, Master Card, Discover, I.M.S. Barter, Spa Finder, Spa Wish, Spa Week, and Touch Companies Gift Card.

As of 2-1-2016, Flex Spending Account (FSA) and Health Savings Account (HSA) are acceptable forms of payment. However, prior to service clients need to check eligibility and receive a physicians prescription if necessary.

Your First Visit

First time clients will need to arrive at 10-15 minutes early to fill out necessary forms and meet your technician.  If you arrive late we will simply shorten the length of your appointment or reschedule.  Please inform us at the time of scheduling of any health conditions, allergies, special needs or concerns you have.  Your spa experience and safety is important to us and some services may not be appropriate for certain conditions.

Please communicate your preferences with your therapist/technician.  Be sure to speak up.  All aspects of your spa experience can be modified to your preference: pressure (too light or too deep), lighting in the room, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.

Insurance Billing

We do not offer direct insurance billing but can provide a receipt for your session that you may be able to submit to your insurance company for reimbursement.  A prescription from your doctor is typically required.  You must contact your health insurance provider to verify that the service is a covered plan benefit and for instruction on how to submit your claim.  You are responsible for payment at the time of service.