Etiquette & Policies


Services are scheduled by appointment only.  To accommodate a busy lifestyle we do often have same day appointments available.  However, to ensure that we are able to accommodate your preferred appointment times, we ask that you schedule with as much advance notice as possible.  All appointments are reserved with a credit card at the time of scheduling.

Your First Visit

First time clients will need to arrive at 10-15 minutes early to fill out necessary forms and meet your technician. Please inform us at the time of scheduling of any health conditions, allergies, special needs or concerns you have.  Your spa experience and safety is important to us and some services may not be appropriate for certain conditions.

Please communicate your preferences with your therapist/technician.  Be sure to speak up.  All aspects of your spa experience can be modified to your preference: pressure (too light or too deep), lighting in the room, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence.

Intake Forms

Our intake form allow us to understand your medical conditions, concerns,  goals and expectations ensuring our spa staff makes the best decisions in order to provide the best possible services.  Disclosing information about medical conditions on a spa intake form is extremely important, especially in the case of allergies. We use a wide assortment of ingredients in our products, and do not want clients to get sick or uncomfortable while receiving spa services. By being aware of your allergies, spa staff can make recommendations or adjust treatments accordingly. Other conditions may be exacerbated by certain spa treatments, and it is helpful for therapists/technicians to be aware of health problems like diabetes, heart conditions, circulatory problems, etc. Pregnancy is another medical condition which should be disclosed, as pregnant clients require special care.

Age Requirement

We accept appointments for children under the age of 18 if they are accompanied by a parent or legal guardian during the service and have a signed consent form.

Cancellation Policy

Upon scheduling you will be required to reserve your appointment with a credit card number. Please note that we do have a 24-hour cancellation policy and ask that you provide a minimum of 24 hours notice if you need to cancel, reschedule or make any changes to your appointment. Those who do not provide 24 hours notice of a cancellation, reschedule or changes will be subject to a cancellation fee.  A fee of 50% of services scheduled will be applied to your credit card and non-refundable. Non-cancellations or No-Shows will be charged the full amount of services scheduled and will be applied to your credit card and non-refundable. No exceptions.   

In regards to scheduling for Spa Parties or any groups of 3 or more; to hold the reservations, we require a credit card on file for each appointment scheduled, as we do have a 72 hour / 50% cancellation/no-show policy. Our cancellation /no-show policy will apply to appointments changed or adjusted on the day of service in the amount of 100%.  Non-cancellations or No-Shows will be charged the full amount of services scheduled and will be applied to your credit card and non-refundable. No exceptions.  Touch Companies reserves the right to add an automatic gratuity of 20% to all services. Each person is required to give their own credit card information to hold their reservation, please have them email: or call (847) 318-9474.

Late Guest Policy

We understand life happens. Please notify us in advance if you are going to be running late for us to make reasonable accommodations. If for any reason you are expecting to be late by 10 minutes or more to a scheduled appointment, please call us. We try our best to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting other guests scheduled that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Tardiness may require rescheduling your appointment for another day, which will result in a cancellation fee.

Confirmation Calls/Text/Emails

As a courtesy, we make every effort to notify you of your appointment date and time. We will contact you to confirm your service prior to your appointment and you will receive an email, text and/or call, which you are able to confirm. We confirm in advance as a courtesy because we know how easy it is to forget an appointment. However, it is your responsibility to remember your appointment dates and times and inform us if your contact information has changed.

Sick Policy

In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, fever, flu, etc.) or have the onset of symptoms of an illness that you reschedule your appointment.  If you arrive for your appointment with symptoms of an illness, you will be asked to reschedule your appointment.  This is for your well being as well as the health of our staff and clients.


Payment methods include; Cash, Visa, Master Card, Discover, American Express, I.M.S. Barter, Spa Finder, Spa Wish, Spa Week, and Touch Companies Gift Card.

As of 2-1-2016, Flex Spending Account (FSA) and Health Savings Account (HSA) are acceptable forms of payment. However, prior to service clients need to check eligibility and receive a physicians prescription if necessary.

Insurance Billing

We do not offer direct insurance billing but can provide a receipt for your session that you may be able to submit to your insurance company for reimbursement.  A prescription from your doctor is typically required.  You must contact your health insurance provider to verify that the service is a covered plan benefit and for instruction on how to submit your claim.  You are responsible for payment at the time of service.


GIFT CARDS/CERTIFICATES: Expires in 5 Years, (unless otherwise specified) No Cash Value, NO refunds will be given for gift card purchases. Gift Certificates are NOT redeemable for cash. 

PRE-PAID SERVICES: Expires in 1 Year, No Cash Value, NO refunds will be given for pre-paid services.

SERVICES: Touch Companies Wellness Center & Day Spa does not refund services, but if for any reason your are unhappy, we will provide a solution to help leave you feeling satisfied about your experience.


All sales are final and no refund will be issued. Please review our Return Policy posted on the Site prior to making any purchases.


All prices are subject to change without notice.