FAQ

Welcome to Touch Companies!

We are happy to answer any questions you may have.

Do I have to make an appointment to visit the spa?
No you do not! We welcome walk-ins, however, we do prefer that you make a reservation to receive the optimum service time. A credit card is required to reserve services. We will not charge your credit card except in the time of a late cancellation or no-show, which will be a 50% charge. We will make every effort to remind you of your appointment time and reschedule if necessary. Please give at least 24 hours notice for rescheduling.

How do I schedule an appointment?
You can schedule an appointment by calling (847) 318-9474 or you can book online by clicking book now. A credit card is required to hold spa services. Please note our cancellation policy on our Etiquette & Policies.

Why do you need a credit card number?
Our staff is eagerly awaiting your arrival, and has prepared products and the room just for you. We regard your time as important and valuable, so we reserve your treatment spot solely for you and no one else. A credit card is required to hold your spot as we cannot have clients during your time and will miss out on services if you do not show up. We understand that emergencies happen, and the spa manager will review each charge.

Am I supposed to tip my therapist?
Guests may be confused or concerned when checking out of the spa, uncertain whether or not to tip and how much is appropriate. Tipping at a spa is similar to tipping at restaurants – it is discretionary and is appreciated by spa service providers as recognition for a job well done.

The normal range of a gratuity is between 18 – 20% of the total cost before taxes. If paying by credit card, there is an opportunity to include a tip before processing payment. If you have services from several different treatment providers, you may wish to leave a tip for each individual or one tip and ask the receptionist to divide it among those service providers.

What if I am late for my appointment?
We value each client’s time and will try our best to keep a tight schedule. Please arrive at least 15 minutes prior to the start of any appointment to fill out the appropriate paperwork. If you arrive after your scheduled appointment time, depending on circumstances, we may need to modify your service or reschedule.

I’ve never been to a spa, what can I expect?
If this is your first time at the spa, Welcome! We are excited to service your spa needs and will take every effort to make you feel comfortable and relaxed. Upon arriving, you will be welcomed by our front desk receptionist and will be given the proper paperwork to fill out for the services that you are receiving for that day.

Because spa services have health benefits, all clients are required to fill out a health intake form. We follow HIPPA privacy laws and will never share your personal information without your consent. Your professional therapist will then greet you and take you to your treatment room. We will do everything to ensure your spa experience exceeds your expectations!

Do I have to talk during my treatment?
It’s entirely up to you. If you have questions or would like to talk, certainly do so. The staff takes their cues from you. Your therapist will ask health based questions before the treatment as well as at the beginning to get a feel for the pressure level and quality of their touch. After that, the treatment is up to you. If your therapist’s touch is too deep or too light – please speak up! If you have an injury or physical condition, explain it to the therapist. They can suggest the appropriate adjustments or enhancements to treatments.

Can I bring my children to my appointment?
We do understand that everyone and their child would love to go to the spa, we are unable to accommodate this request. This is your time to relax and be pampered, so we ask that if small children need to accompany you, please utilize the daycare services provided by the Rosemont Health and Fitness Center or that they remain at home. 

Do I have to completely undressed for my treatment?
Your comfort is of the utmost importance to us. It is up to the client as to what to leave on or take off. Some spa treatments are easier to perform if the client is undressed, but at ALL times during the treatment you will be completely draped. Your therapist only undrapes the area being worked on, and will ask if there are any areas that you do not want worked on. All therapists are trained and professional and will NEVER perform services out of their scope of therapeutic practice. We value your business, and we will strive to make your experience safe and enjoyable.

Can I request a certain therapist?
Absolutely! Our therapists are well trained and educated, and are excited to build a loyal clientele. If you enjoy a treatment and would like the same therapist again, please let the receptionist know at the time of booking so they can schedule you accordingly. Some therapists are at their capacity of engaging with new clients, so if you would like to refer your friends or family ask your therapists who works most similar to them for a recommendation. Also consider,  trying different therapists, feel free to schedule with any available technician. 

What do I need to know when coming back into Touch Companies after the Covid-19 pandemic?
Please familiarize yourself with the safety precautions listed below. If you have any questions, please do not hesitate to call or email.